Equality and Diversity

“You can be assured we will provide a safe and welcoming environment for you to access our services”.

Darlington Mind is committed to championing inclusion for all and, where necessary, taking proactive steps to try to redress the balance for those who have suffered the effects of discrimination and inequality. We want to promote and be part of healthy and inclusive communities with the services we offer.

We share National Mind’s values as our practice is informed by the people who use our services.

We respect everyone’s experience and ensure that inclusion underpins everything we do.

We pride ourselves in the networks of support and partnerships that we have created to fulfil our mission to provide localised services and we strive to achieve this with all the determination it takes to help stamp out discrimination.

Darlington Mind staff and volunteers are culturally aware through mandatory awareness training and by participating in diversity awareness community events. We also work within the National Mind Quality Mark Standards and there are 33 different standards related to Equality and Diversity.

The things we do to promote equality and diversity include:

  • Provide information in a range of formats and languages, including minority ethnic languages used in our area and British Sign Language
  • Train staff & volunteers in cultural awareness and different forms of communication
  • Treat everyone fairly and with respect
  • Provide accessible and flexible services
  • Develop services that target communities who have least access to mental health support and treatment
  • Work in the community to promote our services to people who might not otherwise know about them
  • Measure our effectiveness and use this information to inform our future work
  • Offer a private prayer room
  • With service user involvement and consultation we have adapted & modified our buildings and facilities to ensure that all of our day service activity rooms are accessible to people with protected characteristics
    Our day trip mini bus adaptations have ensured more individuals are able to enjoy going on educational and recreational outings who otherwise would not be able to experience the wider community and countryside.

Our services are open to the whole community regardless of:

  • Age
  • Disability
  • Gender Reassignment
  • Marriage and Civil Partnership
  • Pregnancy and maternity
  • Race
  • Religion or Belief
  • Sex
  • Sexual Orientation